Return Policies: You must email for a return agreement (RA) number prior to sending us a return. We will refuse delivery of any package not clearly marked with an RA number, and it will be returned to you.
Non-returnable Products: Including but not limited to cut lengths of rope, cut lengths of wire, rigging fabricated to your specifications, custom-made products, sails, software, electronic charts, blister-packed products that have been opened, life rafts, night vision products, and all Westland Custom/Exact Fit Boat & PWC Covers are not returnable. If a non-returnable item is defective, we will gladly repair or replace the item. We will not accept the return of any item that is not in its original packaging with all manuals, original packing material and warranty cards in place. All Westland custom covers may be subject to a cancellation fee if canceled prior to shipping, if the cover is too far into the manufacturing process a cancellation and refund will not be possible.
Quicksilver/Mercury Parts: Since Quicksilver/Mercury Parts are shipped directly from the warehouse, Quicksilver/Mercury parts are not returnable if the package has been opened. This is Quicksilver/Mercury policy.
Refunds: We promise to do our best to promptly credit your account for returns; however, items that are not in condition for immediate resale (i.e. open boxes) may be subject to manufacturer inspection prior to issuing you a credit. Marine Electronics and Electrical items that are returned for credit are always subject to inspection by the manufacturer and/or distributor prior to credit being issued for the return. Please be aware that this inspection process takes time and it can take 3-4 weeks from the time we receive your return for us to credit your account.